Job Description The Role We’re seeking a positive professional Travel Coordinator who thrives in a fast-paced, high-volume environment, supporting internal customers with responsive service and travel coordination. The successful candidate will take pride in delivering work to the highest standard, with excellent time management and teamwork skills and have the ability to work independently and communicate with stakeholders at all levels. What You’ll Do Book flights and accommodation for Sodexo employees and contractors travelling to various sites across the Pilbara region Collaborate and work in alignment with our client requirements, timeframes and systems Manage charter and commercial flight bookings and be adaptable to navigate between multiple travel booking systems Provide excellent customer service and support to ensure a positive customer experience Complete relevant compliance checks prior to booking travel in line with policy requirements Answer calls and respond to emails in relation to travel enquiries and escalations following set guidelines Ensure all bookings are managed in line with process and scripting to achieve accuracy and consistency Communicate effectively with peers and leaders to ensure issues are identified and prioritised accordingly Support the coordination of discrepancy and flight no show reporting Educate and support customers to ensure Travel Policy guidelines are understood and adhered to Support critical site-based travel at weekends as per roster schedule What You'll Bring Previous experience booking travel, preferably via Amex and/or Inflight Experience using Microsoft Systems, Office and D365 CRM, preferable Excellent customer service skills and a customer centric attitude Confident and positive communication skills with a friendly proactive approach Ability to prioritise effectively and flexibility to quickly adapt in a high-pressure environment Ability to navigate systems with efficiency whilst maintaining high levels of accuracy Strong team player
